Is it more expensive to dial the 0860007249 number?
No - It is billed exactly the same as a local number from anywhere in the country.
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Should I consider ADSL?
Yes if -
The internet or email forms a vital part of your business.
Your phone bill exceeds R450.00 per month for internet calls or you need to connectmore than one computer to the internet.
You can afford it and simply want the best connectionavailable.
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How can I check my mail when I am not at my own computer?
Click on the "Webmail Login" link at the top of this page ortype "http://mail.super.web.za/webmail" in your browser. You will be prompted for ausername and password. Use your full email address as your username and your normalemail password. You will then be able to read, delete or send email. This serviceis often used by dial-up subscribers to get rid of large emails in their mailboxes.
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How long is my contract valid for?
The contract runs on a month-to-month basis.You can cancel at any time by giving us 1 month notice.Just send an email to support@super.web.za You do not have to supply a reason for leaving us, but off course we would appreciate it if you do.
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Can I change my ADSL package?
Yes - Just send an email to support@super.web.zawith the words "Change ADSL" in the subject line. Please include your usernameand the package you would like to change to in your mail.All requests received before the 25th of the month will come into effect the followingmonth.
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Where can I get my lost username or password?
By phoning the support number (072 879 8804) between 9am and 9pm. We willrequire your id number and cell phone number before giving the information.
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What do I do when something does not work?
Phone the support number (072 879 8804) between 9am and 9pm. Please giveus your username or at least your name when you phone. Try to explain exactly whatit is that is not working. Make note of when the error first occurred and any error messagesgiven by your system. If you uncertain - do not try to fix it yourself before phoning. Please donot be rude. We understand that some problems are very urgent and frustrating, butthey are always solved best in a calm manner.